IMAP

1. What is "IMAP"?

IMAP stands for Internet Mail Access Protocol.That is interactive email access protocol,one of email access standards like POP3.The different things is that after you open IMAP,you can retain emails you collect with email client in server,the operations of the client will feedback to the server at the same time.For example,deleting email,marking as read,etc.These operations will be taken in server.So whatever you log in mailbox from browser or client software,you can see the status of emails are the same.

2. How to use IMAP service in email applications of Android system?

There is introduction for user to how to use email application Mail of Android to create IMAP account of mailtech mailbox.Take HTC mobile phone for example(The operations are the same as other Android mobile phone except for interface.):
1)  Open mobile phone and enter into "Email" of Android system.
2)  If you use mobile network,please select "Settings" to open mobile network when the page give message "cannot connect".
3)  Click menu to select "More" and "Create Account" after finishing network settings.
4)  Select mail provider "Other (POP3/IMAP)".
5)  Enter your complete mailbox username(xxxx@mailtech.com) and password,and click "Next".
6)  Because mobile phone default is POP,you need to change IMAP when you set receiving server.
7)  Receiving server set IMAP receiving server address:imap.mailtech.com (Please contact system administrators for server address),Security type:SSL ,Port:993,click "Next" after you finish settings.
8)  Sending server set SMTP sending server address:smtp.mailtech.com (Please contact system administrators for server address),Security type:SSL ,Port:465/994,click "Next" after you finish settings.After finishing account settings,enter account name and name displayed on sender.
9)  Click "Finish Settings" to send and receive emails.

3. How to use IMAP service in email applications of Symbian system?

There is introduction for user to how to use email application Mail of Symbian to create IMAP account of mailtech mailbox.Take Nokia 5800xm mobile phone for example(The operations are the same as other Symbian mobile phone except for interface.):
1)  Open mobile phone "menu"-"tool"-"email service" to enter into mail settings of Symbian system.
2)  Click "Start" in the lower left of email related guide.
3)  Then click "Create" to create account.
4)  Enter your email address and password and click "Yes".
5)  After adding mailbox,you just click "Option" in the lower left and "Settings"-"Mailbox Settings" to set sending/receiving server.
6)  Enter into mailbox settings page,please check your email address, and click "Advanced mailbox settings".
7)  Click "Receiving Server" to set receiving server.
8)  Receiving server settings, IMAP receiving server address:imap.mailtech.com (Please contact system administrators for server address),Security type:open(SSL/TSL) ,Port:993,click "Back" after you finish settings.
9)  Back to advanced settings,click "Sending email settings" to set receiving server.
10)  Sending server set SMTP sending server address:smtp.mailtech.com (Please contact system administrators for server address),Security type:open(SSL/TLS) ,Port:465/994,click "Back" after you finish settings.
After finishing operations above you can send and receive email through IMAP service.

4. How to use IMAP service in email applications of iPhone 3/4、ipod touch?

There is introduction for user to how to use email application Mail of iPhone 3/4、ipod touch to create IMAP account of mailtech mailbox.Take iPhone 4 for example(The operations are the same as iPhone 3gs and iPod touch except for interface.):
1)  Enter into "Settings" of iPhone 4 and select "Mail/Contacts/Calendar".
2)  Select mailbox type. If company mailbox does not in the list, please select "Other".
3)  Enter your mailbox name, address and wrong password(Apple system use POP3,you need to enter wrong one to change if you'd like to use IMAP service).You don't have to fill in description and then click "Next".
4)  The information for setting IMAP account as following.Enter correct account and password then click "Next".Receiving server address:imap.mailtech.com, sending server address:smtp.mailtech.com(Please contact system administrators for server address)
5)  Click "Store" to finish settings. And you can use company mailbox with IMAP feature through iPhone client.

Warm tips:AS iPhone、iPod touch you use is 4.0 or lower version,SSL is closed and we suggest you open in advanced settings,there are methods to open:
1)  If you have finished setting account,enter into this account settings to change.
2)  Click "Account Introduction" and set account you have added.
3)  Click "Advanced" tag at the bottom of page to set SSL.
4)  Open "Advanced" tag.Settings: use SSL open;Verification: password;Delete from server: never;Port of Server:993 (You need to check whether SMTP server port is 465 or 994.).(If SSL is closed,please set server port 143 and SMTP server port 25.)

5. How to use IMAP service in email applications of iPad?

There is introduction for user to how to use email application Mail of iPad to create IMAP account of mailtech mailbox.
1)  Enter into "Settings" of iPad and select "Mail/Contacts/Calendar"-and "account type".
2)  Select "Other" in other option and click "Add mail account".Enter your mailbox name, address and wrong password(Apple system use POP3,you need to enter wrong one to change if you'd like to use IMAP service).You don't have to fill in description and then click "Store".
3)  Set IMAP account as following: Enter into correct username and password. Click "Store" after finishing setting, and you can open company mailbox with IMAP feature. Receiving server name: imap.mailtech.com and Sending server name: smtp.mailtech.com (Please consult system administrator for detail about server address.)
Warm tips:AS iPad you use is 4.0 or lower version,SSL is closed and we suggest you open in advanced settings,there are methods to open:
1)  If you have finished setting account,enter into this account settings to change.
2)  Click account you'd like to change and "Advanced" tag at the bottom of page to set SSL.
3)  Open "Advanced" tag.Settings: remove:not change;Verification: password;Delete from server: never;Port of Server:993 (You need to check whether SMTP server port is 465 or 994.).(If SSL is closed,please set server port 143 and SMTP server port 25.)

Pushmail

1. Waht is Tsinghua Pushmail?

A kind of new mobile email service,is a service about email information will be pushed to user mobile phone,and provide instant sending and receiving email feature.Also it can have synchronizated personal contacts and search organization contacts.

2. What kind of mobile phones do Tsinghua Pushmail support currently?

Currently Tsinghua Pushmail supports these kinds of mobile phones:
1)  Symbian^3,S60 series
2)  Windows mobiles series (Operation System 5.0 advanced)
3)  iPhone series
4)  Android series(Operation System 2.0 advanced)

3. How to configure Tsinghua Pushmail in Nokia Symbian mobile phone?

Tsinghua pushmail supports Symbian^3,S60 the third generation series mobile phone.You can find internal client application in Nokia mobile phone for mail for exchange.(If not please log in official website to check whether it has corresponding version to install Mail For Exchange.And please download according to your mobile phone version through official website. )The process of setting as following,take N73 for example:
1)  Open mail for exchange,and enter account and password.Mail server name is mail.domain.com.(Please contact system administrators for server address.)Open SSL security connection.
2)  In roaming synchronized service,you can select default settings "Yes,always".
3)  Set "Open always" in "Peak synchronized schedule/no Peak synchronized schedule" and email will sent to your mobile phone instantly.You can select synchronized time according to actual working time.
4)  Please set prior for mobile device in "Conflict settings".
5)  Please select "Contacts" and "Email" for synchronized content.(The system does not support synchronized calendar currently,please do not tick this option.)
6)  We suggest you select emails in three days or a week or so in "synchronized informaition tide" to keep over size of mailbox from crashing your flash card.
After finishing the general settings,you can start to send and receive email through pushmail.

4. How to configure Tsinghua Pushmail in Windows mobiles?

Tsinghua pushmail supports wm5.0 advanced mobile phone,please find and open client application Activesync in your mobile phone.
1)  Enter account and password.Mail server address:mail.domain.com.(Please contact system administrators for server address.)Open SSL connection.
2)  Please select "Contacts" and "Email" for synchronized content.(The system does not support synchronized calendar currently.)
3)  After click menu and "Advanced" in "Conflict settings",please set prior for mobile device.
4)  We suggest you set downloading email day 3 days and size 10-20K to keep over size of mailbox from crashing your flash card when you set email synchronized option.
5)  Click menu and "Schedule Arrangement" and set "Option when arrive" in "Peak synchronized schedule/no Peak synchronized schedule".And emails will be pulled to your mobile phone.You can select synchronized time according to actual working time.Select roaming service when you need.
After finishing the general settings,you can start to send and receive email through pushmail.

5. How to configure Tsinghua Pushmail in iPhone?

Tsinghua pushmail supports all iPhone series.Please find and open mail clien application in your mobile phone to add account "microsoft Exchange".Take iPhone 3GS for example(The operations are the same as other iphones except for interface.)
1)  Enter account and password.Mail server address:mail.domain.com.(Please contact system administrators for server address.)
2)  Please select "Contacts" and "Email" for synchronized content.(The system does not support synchronized calendar currently.)
3)  We suggest you set downloading email day 3 days and pushing folder inbox.
4)  Open SSL security connection.
5)  When you synchronize contacts information of account,iPone will inquiry you that whether retain or delete the information,please select to retain.
6)  Set synchronized time and open "Push" in "acquiring new data" then select to set acquiring information frequency according to actual working time.
After finishing the general settings,you can start to send and receive email through pushmail.

6. How to configure Tsinghua Pushmail in Android mobile phone?

Tsinghua Pushmail supports Android 2.0 advanced series mobile phone.Please find and open mail clien application in your mobile phone to add account "Exchange ActiveSync".Take HTC G7 for example(The operations are the same as other Android system phones except for interface.)
1)  Enter complete account, password and domain.Mail server address:mail.domain.com.(Please contact system administrators for server address.)
2)  If customer mail server has open SSL service,you can tick this option.
3)  Please select "Contacts" and "Email" for synchronized content.(The system does not support synchronized calendar currently.)Click "Finish Settings" to start to synchronize emails.
4)  Click "menu" to select "more-settings-send and receive".Select peak time and frequency of synchronized email in "time-table".And you can select synchronized time according to actual working time.When it is set "option when arrive (push)",mail server will send new email to your mobile phone at real time.
5)  Click to "Settings-Account and Synchronization-Exchange Activesync-Release Conflict" and select "Retain all options in phone" to keep confict when synchronizing contacts from causing replacing contacts in mobile phone.
6)  Click "Settings-Account and Synchronization-General Synchronized Settings-Blackground Data Synchronization/auto Synchronization" and keep ticking to open.
7)  Click "Settings-Account and Synchronization - Exchange Activesync" and cancel "Synchronization Calendar" project.Click "Synchronizate immediately" in page to finish email and contact Synchronization.
After finishing the general settings,you can start to send and receive email through pushmail and synchronize to search contacts in mailbox.

7. What kind of mobile networks support Tsinghua Pushmail?

Tsinghua Pushmail supports GPRS,CDMA and wifi network.

8. How much flow can be generated by using Tsinghua Pushmail?

The flow generated by Tsinghua Pushmail is mainly the flow about sending and receiving emails and it depends on the size and number of your emails.We suggest you to set limit of email size properly.For example,1K.Select to download to read all the email when necessary.And you can use different kinds of flow monthly payment service.

9. Why are my pusing emails late occasionally?

There are several problems to cause your mobile phone does not receive push emails on time.
1)  Network problem.When you in some places where the signal of mobile network is bad,it can cause your emails do not be pushed on time.
2)  Mobile phone settings problem.If you close your default auto synchronized data,mobile phone will not auto synchronize new data.It work if you just open.
3)  Mobile phone system problem.If your mobile phone is executing mutiple task progress,it is likely to cause your emails do not be pushed on time.
4)  Other problems.Please contact system administrator check logs to solve problems.

10. How to save eletricity?

You can set frequency of email receiving and select time lag your receive emails.For example,non-working time and receiving emails once everyday,

11. How to deal with the large number of emails which occupy much space of my mobile phone?

Generally,you can delete a part of emails whose size is big.(Email will be sent to Deleted folder after deleting,and this operations synchronize with mail server.If email are deleted completely,you cannot restore them.)You can set account again after deletel account and the system will default synchronize emails within three days.

12. Do emails in my mail server will be deleted after deleting accounts?

No.But if you have synchronized personal contacts in mailbox with mobile phone,these contacts will disappear after deleting accounts.

iPad

1. What is Tsinghua iPad adapted version?

Tsinghua iPad adapted version is designed for mailbox according to iPad character.It provide newest HTML5 and CSS3 page technology.It also provide new way of communication and let users experience sending and receiving emails in special ways.

2. What features of mailbox about iPad adapted version

Mailbox of iPad adapted version provides general sending and receiving features and it can delete,move and mark read and unread for one email or batch processing.A single email also support reply,reply all and forward features.

3. How to use Tsinghua iPad adapted version?

You can enter company email address then goto iPad version mailbox page.

4. How to compose and read emails in iPad version mailbox?

1)  Compose Emails:Click "Compose Mail" in the upper left of mail list after logging in and you can compose emails.Click "+" on the right side to add recipients and also click to add Cc/Bcc.(Note:Mailbox of iPad Version cannot upload attachment temporarily.)
2)  Read Emails:Click "refresh" behind Inbox and then receiving emails after logging in mailbox.The recipients and title of unread emails will be bold.Click corresponding emails in a list on the left side of Inbox and you can check on the right side.Touch screen to operate mail list and you can scoll down to check other email by clicking "Check more emails".

5. How to search senders and emails?

Click magnifier icon in top of Inbox list and you can search according to email title or recipient.

6. What does a small flag use to do behide the subject of email?

If you have any importan emails or you'd like to make some special mark,you can click a white flag behind email subjects.After being clicked,the white flag will turn red so that you do not foget important emails.

7. How to batch process emails?

Mailbox of iPad adapted version can batch delete,move and mark read and unread.
Procedure:Tick emails you'd like to operate on the left side and upward arrow in the lower right of email subject list.And you can batch process these emails in option area.